Terms of Service

Last updated 19 September 2026

These terms govern the supply of chatbot services by AI Bruv Solutions OPC (“AI Bruv”, “we”) to a business client (“you”). Where we have signed a separate written agreement with you, that agreement takes precedence over anything inconsistent here.

1. What we provide

We design, build, host and maintain conversational chatbots that operate on WhatsApp Business and Facebook Messenger. The specific scope — channels, features, knowledge base and support level — is set out in the package or proposal you accept.

2. Your responsibilities

• Provide accurate, current information for the chatbot's knowledge base, and tell us when it changes.
• Hold the necessary rights to any content you give us to publish through the chatbot.
• Comply with Meta's WhatsApp Business Messaging Policy, Commerce Policy and Platform Terms.
• Obtain any consent required before we message your customers on your behalf.
• Keep your account credentials secure and tell us promptly of any suspected misuse.

3. Acceptable use

You may not use the service to send unsolicited bulk messages, or to distribute unlawful, deceptive, harassing or infringing content, or anything prohibited by Meta's policies. We may suspend the service without notice where we reasonably believe it is being used this way, or where Meta requires us to.

4. Third-party platforms

The service depends on platforms we do not control, including Meta's WhatsApp Business Platform and Messenger. Those platforms set their own rules, approvals, message limits and fees, and may change or withdraw them. We are not responsible for a platform's decisions, outages, or refusal to approve a number, template or account, though we will use reasonable efforts to help you resolve such matters.

5. Nature of AI-generated replies

Chatbot replies are produced by an AI language model working from the information you supply. We configure it to answer from your material and to say when it does not know. Even so, AI systems can produce answers that are wrong, incomplete or unsuitable. You are responsible for reviewing the knowledge base, for supervising the chatbot's use in your business, and for any commitment made to a customer through it. The service is not a substitute for professional, legal, medical or financial advice.

6. Fees and payment

Fees are those published on our website or set out in your accepted proposal. There is no setup fee unless your proposal states one (for example, optional Concierge setup). The first month is paid in advance and billing starts when your assistant goes live. Plans are month-to-month. WhatsApp message charges are billed by Meta directly to the payment method on your own WhatsApp Business account and are not part of our fees. You are responsible for keeping a valid payment method on that account; if Meta does not deliver messages because it cannot bill you, that is outside our control. Fees are exclusive of applicable taxes. We may suspend the service if an invoice remains unpaid after reasonable notice.

Our promises. If your assistant is not live within 14 days of your first payment, we refund that payment in full; this period pauses while we are waiting on information or access from you, or on Meta's approvals. If you are not satisfied within your first 14 days live, we refund your first month's fee (once per business).

7. Term and termination

You may cancel at any time; the service continues to the end of the month you have paid for. We may end the agreement on 30 days' written notice. Either may terminate immediately for material breach that is not remedied within 14 days of notice. On termination we will disable the chatbot, and on request provide your knowledge base content in a usable format. Conversation data is deleted after termination in line with our Privacy Policy.

8. Intellectual property

You keep ownership of the content you provide and of your brand. We keep ownership of our platform, tooling and methods, including anything we develop generally in the course of providing services. You receive a non-exclusive licence to use the chatbot we build for you for the duration of the agreement.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform the agreement, except where disclosure is required by law.

10. Data protection

In handling messages from your customers, you act as personal information controller and we act as your personal information processor under the Data Privacy Act of 2012. We process such information only on your documented instructions and as set out in our Privacy Policy.

11. Service availability

We aim to keep the service running continuously, but do not guarantee uninterrupted availability. Maintenance, platform outages and events outside our reasonable control may interrupt it. Where a specific availability commitment applies, it will be stated in your proposal.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Our total liability arising from the agreement is limited to the fees you paid us in the three months before the event giving rise to the claim.

13. Changes to these terms

We may update these terms. We will give reasonable notice of material changes affecting existing clients, and the date above shows when they were last revised.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines, and the courts of Taguig City have exclusive jurisdiction over any dispute.

15. Contact